The Arizona PMO Forum is in two days! Get to know panelist Lauren Frank.
1. What was your professional journey to becoming a PMO leader?
I worked for Accenture for 12 years in the financial services industry, starting as a developer, then was promoted through varying levels to a Senior Program Manager. I joined DHL when they were purchasing other delivery companies. While there, I established an IT infrastructure PMO and managed large data center integrations. Currently, I am at Freeport-McMoRan, where I initially created an IT PMO, then over the last few years added new functions like resource and portfolio management. In addition, I manage major programs like asset purchases and divestitures.
2. What was the biggest challenge you faced as a PMO leader in your career? How did you overcome that challenge?
The biggest challenge I face is from people who believe they don’t need to follow the process. I discuss with them the benefits of the process and why it is important that everyone follow it. My team does a lot of coaching, explaining, and helping the project managers, so they adhere to the process. When necessary, I meet with the PM’s supervisors to explain the issues and enlist their support.
3. What key competencies and/or skills make a great PMO leader?
- Process Oriented
- Oral & Written Communication
4. What organizational and/or cultural characteristics allow PMOs to succeed and thrive?
- Strong sponsorship
- Willingness to support the process
- A tailored methodology
5. How do you exhibit and measure the value the PMO brings to your organization?
We exhibit value through our portfolio meetings where we take a strategic view of the investments we are making, and ensure we are being proactive regarding which projects we should be working on.
Last chance to get registered for the Arizona PMO Forum!