Arizona PMO Forum Leader Interview With Lauren Frank, Director of Financial Shared Services at Freeport-McMoRan

Posted by Amy Dingle on 10/18/16 11:21 AM

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The Arizona PMO Forum is in two days! Get to know panelist Lauren Frank.

 

1. What was your professional journey to becoming a PMO leader?

I worked for Accenture for 12 years in the financial services industry, starting as a developer, then was promoted through varying levels to a Senior Program Manager. I joined DHL when they were purchasing other delivery companies. While there, I established an IT infrastructure PMO and managed large data center integrations. Currently, I am at Freeport-McMoRan, where I initially created an IT PMO, then over the last few years added new functions like resource and portfolio management. In addition, I manage major programs like asset purchases and divestitures.


2. What was the biggest challenge you faced as a PMO leader in your career? How did you overcome that challenge? 

The biggest challenge I face is from people who believe they don’t need to follow the process. I discuss with them the benefits of the process and why it is important that everyone follow it. My team does a lot of coaching, explaining, and helping the project managers, so they adhere to the process. When necessary, I meet with the PM’s supervisors to explain the issues and enlist their support.


3. What key competencies and/or skills make a great PMO leader? 

  • Process Oriented
  • Oral & Written Communication
  • Adaptable
  • Collaboration

4. What organizational and/or cultural characteristics allow PMOs to succeed and thrive?

  • Strong sponsorship
  • Willingness to support the process
  • A tailored methodology

5. How do you exhibit and measure the value the PMO brings to your organization? 

We exhibit value through our portfolio meetings where we take a strategic view of the investments we are making, and ensure we are being proactive regarding which projects we should be working on.

 

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Topics: PMO